Shipping & Returns

Shipping

Processing time. Orders placed before 2:00 PM Eastern on a business day are usually picked the same day. Everything else is processed the next business day. You will get a confirmation email with a tracking number once your parcel is handed to the carrier.

Delivery time. Standard delivery runs three to seven business days for the contiguous United States. Alaska, Hawaii and US territories can take longer.

Shipping cost. Standard shipping is free on orders over $49. Under that, the rate is calculated at checkout from the weight and dimensions of your cart.

Where we ship. We currently ship within the United States. If you need delivery elsewhere, write to olixisservice@outlook.com before ordering.

Returns

30-day window. You may return most items within 30 days of delivery for a refund. The product should be in the condition you received it, with original packaging where possible.

How to start. Email olixisservice@outlook.com with your order number and the item you want to return. We email back return instructions and the warehouse address to send it to.

Return shipping. For a change of mind, you arrange and pay the return shipping, and send the item back to the warehouse address we give you.

Refunds. Once the returned item reaches us and passes inspection, we issue the refund to the account you paid from. Please allow five to ten business days from the day it arrives for the refund to appear on your statement.

Damaged or wrong item. If something arrives damaged, defective or is not what you ordered, contact us within 30 days with photos. We cover return shipping and send a replacement or a full refund, your choice.

Warranty

All NEWBULIG products carry a 12-month warranty against manufacturing defects. This covers failures in normal use — it does not cover accidental damage, misuse, or normal wear. Claims are handled by email with your order number.

Questions

Anything unclear? Write to olixisservice@outlook.com and we will answer within one business day.