Contact Us
Questions about an order, a product or a bulk purchase? We are here.
We answer every message that reaches us. Whether it is a question about a product before you buy, an update on an order in transit, or help with a return, here is how to reach the right person.
Two addresses, so your message reaches the right desk without an extra round of forwarding. Please pick the one that matches your question.
Customer support
Email: olixisservice@outlook.com
Response time: within one business day (Monday to Friday)
Order and delivery help: start at Shipping & Returns
Quick answers: shipping times, returns and warranty are covered in our FAQ
Every message is answered by a person at our U.S. office, not an autoresponder. If your message is about an existing order, quoting the order number gets you to the answer faster.
Where we are
NEWBULIG is a brand of AOFIS INC, a U.S. corporation headquartered in Las Vegas, Nevada. Orders ship from our warehouse in the United States, our support team works US business hours, and every ticket is handled in English.
We ship within the United States only. Your order never crosses a border, which means no import fees and no customs delays.
Before you write
It helps if your message includes the order number, the product name and, for anything mechanical or electrical, a short description of what is happening. Photos or a short video usually cut the back-and-forth to a single exchange.
Business and wholesale enquiries
Buying in volume for a business, a rental property, or a reseller account, or interested in a distribution partnership? Write to maxzhumi@outlook.com with the subject line “Wholesale” and include your estimated monthly volume and the product categories you are interested in. We reply to business enquiries within two business days.
If you already order from us, the same address reaches your account manager directly — quote your account name and we will pick the thread back up.