The questions we get asked most, answered plainly. If yours is not here, contact us and we will add it.
How long does shipping take?
Orders are processed within one to two business days. Standard delivery then takes three to seven business days within the contiguous United States. You will receive a tracking number as soon as your parcel leaves the warehouse.
Do you ship for free?
Yes — standard shipping is free on all orders over $49. Below that threshold, a flat shipping rate is calculated at checkout based on the weight and size of your order.
What is your return policy?
You have 30 days from delivery to return most items for a refund. The product should come back in the condition you received it, with the original packaging where possible. Start the process at Shipping & Returns.
Is there a warranty?
Every NEWBULIG product carries a 12-month warranty against manufacturing defects. If something fails in normal use within that window, contact us with your order number and we will arrange a replacement or refund.
Do the appliances come with US plugs and voltage?
Yes. Everything electrical in our catalog is built to US specification — 110–120V, standard US plug, and instructions in English.
Can I change or cancel my order?
If the order has not shipped yet, we can usually change or cancel it. Email us as soon as you can with your order number. Once a tracking number is issued the parcel is already with the carrier, and the return process takes over instead.
Are assembly tools included?
For furniture, shelving and fitness equipment, all tools needed for assembly are in the box unless the product page says otherwise. Assembly times are listed in the product description.
How do I track my order?
The shipping confirmation email contains a tracking link. You can also sign in to your account and open the order to see its current status.