We answer every message that reaches us. Whether it is a question about a product before you buy, an update on an order in transit, or help with a return, here is how to reach the right person.
Customer support
Email: support@newbulig.net
Response time: within one business day (Monday to Friday)
Returns: start at Shipping & Returns
Where we are
NEWBULIG ships from the United States. Our support team works on US business hours and handles every ticket in English.
Before you write
It helps if your message includes the order number, the product name and, for anything mechanical or electrical, a short description of what is happening. Photos or a short video usually cut the back-and-forth to a single exchange.
Wholesale and business enquiries
Buying in volume for a business, a rental property, or a reseller account? Write to support@newbulig.net with the subject line “Wholesale” and include your estimated monthly volume.